Latest Customer Service Information
Before we begin, we would like to send best wishes for the New Year, both to you, your school community and your family.
2020 was a very challenging year for all those involved in education around the world. And whilst recent vaccine developments bring hope that change is on the horizon, the world is still experiencing challenges as a result of COVID-19.
We appreciate that you are facing incredibly tough times in your schools and many new challenges in addition to the usual day to day duties, from tackling the challenges of remote or distance learning to incorporating guideline changes. We want you to know that your hard work is valued and appreciated.
Keeping staff safe and supporting you, our customer
We are open as normal and here to help. As one of the leading global suppliers of educational resources to schools and nurseries across the world, we pride ourselves on our service levels. We have great levels of stock and are replenishing them daily. Things are constantly changing so if you do need anything urgently, speak to a member of our team.
Our teams are working hard to process your orders with no disruption. They continue to adhere to extra levels of hygiene and are upholding stringent cleaning routines to help limit the spread of bacteria in our warehouse, to not only protect our in-house teams but you and your school community.
Our delivery partners around the world continue to work to a high standard of health and safety and to reduce touch points. What does this mean for you? Simply that we are still open for business to avoid delays wherever possible and you can still get the resources you need, in a timely, efficient and, most importantly, a COVID-safe manner.
We are here to support you, so you can contact our Customer Service team to discuss your needs at any time by emailing firstname.lastname@example.org or by speaking to your local sales manager. Our UK-based employees continue to work from home and our teams based locally in country are adhering to local guidelines. The safety and wellbeing of our people is of the highest importance. Our warehouse team continue to work hard fulfilling customer orders and are fully compliant with UK government social distancing guidelines.
We are committed to supporting you and will continue to deliver to schools, nurseries and homes as normal. Like many businesses, we are experiencing delays on a small number of products due to manufacturing and delivery delays as many suppliers continue to adapt as a result of Covid-19. We are working hard across our supply base maintain a high level of availability for both stocked items and those listed as direct delivery. Some direct delivery items may be subject to extended delivery times. Our website clearly indicates whether a product is in stock, however please check with our Customer Service team for the latest updates regarding availability on out of stock or direct delivery products, especially if the item is required urgently.
We are committed to supporting you and will continue to deliver to schools, nurseries and educational establishments across the world.
You will notice some of our products are listed as direct delivery, this means they are despatched straight from the supplier, so may be temporarily unavailable, or have extended delivery times. This is due to some suppliers not being operational or having low/no stock at this time. Please check with our Customer Service team for the latest updates and availability, especially if the item is required urgently.
Ian Reading, Head of International Sales, commented ‘We are working hard during the COVID-19 crisis to ensure that schools around the world are supported appropriately. We are working with our suppliers and distribution partners to ensure safe-working practices are adhered to. From all at Findel Education, we want our teaching and education community to know their work in these challenging circumstances is very much appreciated.’
For more information, please visit our FAQ page.
Brexit and its impact on International Schools
On 31st December 2020, the Brexit transition period between the United Kingdom and the European Union ended with a new partnership setting out the series of new rules and regulations coming into play as of 1st January 2021.
The new agreement covers areas such as:
- Trade in goods and services
- A level playing field
- Aviation and road transport
- Social security
Whilst all parties work to understand what this means for the future relationship, Findel Education wants to reassure its customers that we remain open for business and will continue to operate throughout this new chapter. We will be releasing more information in the coming weeks but if you have any questions or concerns, please do not hesitate to contact us via your usual point of reference.